Floor & Decor Return Policy: Everything You Need to Know
Buying flooring or tile for a big project always comes with a little guesswork. You might order too much, pick the wrong shade, or change your mind after seeing the sample at home. That’s why it helps to know the floor & decor return policy before you check out, not after.
I work with clients on renovation projects all the time through Urbansfreek, and return rules are one of the first things I check before placing a big material order. Below is a plain, easy-to-follow breakdown of how returns actually work.
Quick Answer
floor & decor return policy gives you 90 days to return most items with a valid receipt. Items must be unopened and in the original packaging. Returns without a receipt or after 90 days are still possible, but they come with extra steps and a lower refund value.
| Situation | What Happens |
| Return within 90 days, with receipt | Full refund to original payment method |
| Return without a receipt | Store credit at the item’s lowest recent price, ID required |
| Return after 90 days | Store credit only, ID required |
| Installed product | Not returnable, no exceptions |
| Custom orders | Non-refundable unless damaged or defective |
Does Floor & Decor Accept Returns?
Yes. Under the floor & decor return policy, most in-store and online purchases can be returned within 90 days. You need the item in resalable condition, in its original packaging, and a valid sales receipt. The company can still limit or deny a return if the product does not meet these conditions.
The 90-Day floor & decor return policy Window
The 90-day window is the standard rule across the whole floor & decor return policy. It starts from your purchase date, not the delivery date. Bring the item back to any store location with your receipt, and the refund goes back to your original payment method.
Keep in mind:
- The clock starts on the purchase date, so track it from day one.
- Returns are processed at the register, not through mail, except for online-only purchases.
- A manager can still decline a return if the product looks used or damaged.
Returning an Item With a Receipt
A receipt makes everything faster. With a valid sales receipt inside 90 days, you get a full refund through the same payment method you used to buy the item. No ID is needed in this case, and the process usually takes just a few minutes in-store.
Returning an Item With No Receipt
Lost your receipt? You can still return the item to floor & decor return policy. Floor & Decor will ask for a valid photo ID, and they log your ID information at the time of return. The refund is issued as store credit, based on the item’s lowest recent selling price, not what you originally paid. All no-receipt returns go through a third-party verification system, so approval is not guaranteed.
Returns After 90 Days
Returns past 90 days are handled at the store’s discretion. You will need a photo ID, and the refund comes back as merchandise credit rather than cash. The amount is based on the item’s lowest recent price, so a late return usually gets you less than what you paid.
Open Box and Opened Packaging Returns
Opened, used packaging is one of the biggest reasons a return gets denied for floor & decor return policy. The official policy states that items must be unopened and in their original packaging and quantity. So if you bought a full box of tile, it needs to go back as a full, sealed box.
There are two exceptions at floor & decor return policy:
- Individual pieces bought as samples can be returned separately, if the receipt shows a sample purchase.
- Decorative mosaics can be returned piece by piece if they’re still sealed in original cardboard backing and plastic wrap.
Outside of these two cases, an opened box is difficult to return, and some locations may apply a restocking fee if they choose to accept it. Always check with your local store before opening extra boxes you might not use.
Returning Tile
Tile follows the same 90-day at floor & decor return policy, original-packaging rule as everything else, with one extra detail worth knowing: tile is almost always sold and returned by the full box, not by the piece, unless it was purchased as a labeled sample. Once tile is installed, it cannot be returned under any circumstance, so inspect every box for shade, size, and damage before you start setting it.
Returning Clearance Items
Clearance and final-sale tile, stone, or flooring usually carries tighter floor & decor return policy rules than regular stock. Some locations treat clearance items as final sale, while others allow a return within a shorter window. Since this can change by store, ask an associate to confirm the clearance return terms printed on your receipt before you buy.
Is There a Restocking Fee?
floor & decor return policy published policy does not list one fixed restocking fee for standard items. Based on customer reports and third-party review sites, a fee is more likely in these situations:
- Special or custom orders that are approved for return
- Large bulk orders returned after being opened
- Returns processed after the 90-day window, at a manager’s discretion
Standard, unopened, in-stock items returned within 90 days typically avoid a restocking fee. For anything outside that, it’s worth calling your local store or Customer Care first so there are no surprises at the register.
How to Return a Product to floor & decor return policy
- Gather your receipt (or a photo ID if you don’t have one).
- Repack the item in its original box and packaging.
- Bring it to any Floor & Decor store location, even if you bought it online.
- An associate checks the item’s condition and processes the refund or store credit.
- For online orders you’d rather not carry in-store, contact Customer Care to arrange a return shipping label.
Special Orders and Custom Orders
Special orders can be cancelled for free before they ship, with a full refund including shipping. Once shipped, you’re responsible for the return shipping cost. Non-custom special order items can still be returned to any store.
Custom orders, like countertops, stair parts, or cabinets, are non-refundable once the order is placed. The one exception is a damaged or defective product, which can be exchanged. Cabinet orders go through a separate customer care line for return support.
Online Order Returns
Online orders can be returned in-store, the same as a regular purchase. If a store visit isn’t practical, Customer Care can set up a return shipping label instead. Keep in mind that shipping costs on online returns are usually the customer’s responsibility, so factor that into your decision on smaller items.
Exchanges vs. Refunds
floor & decor return policy treats exchanges the same as a return followed by a new purchase. Bring the item back with your receipt, get your refund, then buy the replacement product separately. There is no direct swap-at-the-register option, so plan for two transactions rather than one.
Does the Return Window Extend Around the Holidays?
floor & decor return policy does not publicly advertise an extended holiday return window. The standard 90-day policy applies year-round. If you’re buying a gift or planning a project around the holidays, it’s worth confirming the return date printed on your receipt rather than assuming extra time.
Damaged or Missing Shipments
Never refuse a delivery, even if a box looks damaged. Refusing a shipment can trigger extra shipping charges on your return. Instead, accept it, take photos, and call Customer Care right away to arrange a replacement or refund.
For general guidance on your rights around returns and refunds as a shopper, the Federal Trade Commission’s consumer guidance is a useful resource, since return policies can vary by retailer and by state.
Planning Ahead Reduces Returns
Most return headaches come from over-ordering or picking the wrong finish sight unseen. Before you buy in bulk, look through real project photos and get a feel for how a material reads in a full room, not just on a small sample chip. Browsing a Home Decor collection ahead of time can help you settle on a look before you’re standing in the aisle with a cart full of boxes.
Frequently Asked Questions about floor & decor return policy
Does Floor & Decor accept returns without a receipt?
Yes, with a valid photo ID. The refund is issued as store credit at the item’s lowest recent price, not the original purchase price.
Can I return an opened box of tile?
Only in specific cases, like labeled samples or sealed mosaic pieces. A fully opened box of regular tile is usually not eligible for return.
Is there a restocking fee at floor & decor return policy?
Not for standard, unopened items returned within 90 days. Special orders, bulk returns, and late returns may carry a fee, at the store’s discretion.
Can I return installed flooring?
No. Once a product is installed, it becomes final sale and cannot be returned or exchanged for any reason.
How long do I have to return an item to Floor & Decor?
90 days from the purchase date, with a valid receipt, for a full refund to your original payment method.
